The Voicemarrow Platform
QA that covers every call, not just the ones you have time for
Most contact center QA programs review 1-3% of calls. Voicemarrow analyzes all of them, scoring each interaction against your rubric the moment the call ends.
Agent: J. Patterson | Call: 2026-07-10 14:32 | Duration: 8m 14s
Coaching Note
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Platform Capabilities
Built for the full QA operations workflow
Voicemarrow is not a transcript reader or a keyword search tool. It is a complete conversation analytics layer built around how QA teams actually work.
Rubric-Based Scoring
Map your existing QA framework to Voicemarrow's scoring engine. Compliance checks, empathy criteria, resolution quality, and any custom dimension your team tracks.
Agent Performance Profiles
Each agent gets a longitudinal profile showing score trends, recurring weak areas, and improvement over coaching cycles. Managers see who needs attention before it becomes a problem.
Threshold Alerts
Set score thresholds that trigger immediate notifications. Compliance failures, escalation patterns, or sudden score drops alert the right supervisor in real time.
Structured Call Summaries
Every call summarized to outcome, key moments, and risk signals. Supervisors review a structured brief instead of re-listening to the full recording to understand what happened.
CRM and Workflow Integration
Score data flows to your CRM and QA ticketing system. Churn signals push to account management. Coaching notes sync to 1:1 tracking tools. Everything connected, nothing siloed.
Calibration Mode
QA managers can review AI-scored calls, override individual scores, and feed corrections back into calibration. The more your team uses it, the more precisely it matches your standards.
Data Security
Built for regulated industries
Voicemarrow processes sensitive call recordings. We treat data security as a product requirement, not a compliance checkbox. Encryption in transit and at rest, strict data retention controls, and audit logs for every access event.
Contact us for details on our data processing agreements and security documentation.
Security detailsSee Voicemarrow on your own calls
We will walk you through a live demo using a scoring rubric built for your industry. Bring your QA team.