Pricing
Transparent pricing. No per-call overage surprises.
Per seat, monthly or annual billing. Every plan includes 100% call coverage, QA scoring, and coaching briefs. Volume discounts available for larger contact centers.
Starter
For teams piloting full-coverage QA. Up to 20 agents.
- 100% call scoring
- Up to 3 scoring rubrics
- Weekly coaching briefs per agent
- Email alert thresholds
- Genesys, Five9, Avaya connectors
- 30-day call history
- Standard support (email)
Growth
For growing operations with up to 150 agents.
- Everything in Starter
- Unlimited scoring rubrics
- Churn signal detection
- CRM push (Salesforce, HubSpot)
- REST API access
- Calibration mode
- 90-day call history
- Slack alerts
- Priority support (email + chat)
Enterprise
For 150+ agent operations with compliance, data residency, or SSO requirements.
- Everything in Growth
- Unlimited call history retention
- Data residency options
- SAML / SSO
- Dedicated customer success manager
- SLA-backed uptime
- Custom rubric configuration support
- Audit log export
Annual billing saves 15%. All prices in USD. Minimum commitment: 5 agents.
FAQ
Common pricing questions
A seat is any active agent whose calls are ingested and scored by Voicemarrow. Part-time agents count as full seats. If an agent goes on leave and is deactivated, that seat is released at the next billing cycle. Supervisors and QA managers who only review scores do not count as agent seats.
No. Every plan includes unlimited call scoring for the agent seats you have. There are no per-call fees, no overage charges, and no caps on call volume. An agent who handles 50 calls per day and one who handles 200 cost the same per seat.
Yes. Most teams start with a 30-day pilot on the Starter plan. We help you build your scoring rubric, connect to your telephony platform, and run the first week of scoring alongside your existing QA process so you can compare coverage directly. Contact us and we will scope a pilot for your team.
All plans include native connectors for Genesys Cloud CX, Avaya OneCloud, and Five9. The Growth plan adds REST API access so you can connect any custom or less common platform. Enterprise plans include dedicated connector engineering if needed. See the Integrations page for the full current list.
Most Starter and Growth customers are live within 7 days of signing. Connecting to your telephony platform takes 1-3 days depending on the platform. Building your initial rubric typically takes another 1-2 days with our onboarding team's help. Enterprise implementations with custom data residency or SSO requirements take longer; we scope timelines during the sales process.
Not sure which plan fits? Let us figure it out together.
Most teams start with a demo. We will walk you through how Voicemarrow would work in your contact center and recommend the right plan based on your team size and requirements.