QA Automation
Score every call, not just the ones someone pulled
Manual QA reviews 1-3% of calls. Voicemarrow scores 100%. Your team gets full visibility into compliance, quality, and agent behavior without adding headcount.
How It Works
Your rubric, applied to every call automatically
Upload your existing QA scorecard or build one from scratch using Voicemarrow's dimension library. The system scores every call the moment it ends, evaluating each dimension against the conversation.
Scores are deterministic per rubric version. When your rubric changes, you can re-score historical calls against the new criteria. QA managers stay in control of what good looks like.
- 40+ configurable scoring dimensions
- Custom compliance checks per product line
- Weighted scoring for high-priority dimensions
- Human override and calibration mode
Use Cases
Where automated QA changes the operation
Compliance and Regulatory QA
Insurance, financial services, and healthcare teams use Voicemarrow to ensure required disclosures, scripts, and regulatory language are present on every applicable call, not just audited samples.
New Agent Monitoring
New agents get scored on every call during onboarding. Supervisors see live score trends and get coaching briefs before the first 30-day review, when behavior is still forming.
QA Team Leverage
Give your existing QA team leverage instead of more headcount. They focus on coaching, calibration, and edge cases. Voicemarrow handles the volume.
See what full coverage finds in your calls
Schedule a demo. We will set up your scoring rubric and show you a live analysis against sample calls from your industry.